UAE Pass Not Working – Reasons & Fixes

The UAE Pass is a secure digital identity system that allows residents and citizens to access government services, sign documents electronically, and verify their identity online. While it is designed for convenience, users may sometimes experience issues such as login failures, biometric verification errors, OTP delays, or activation problems.

If your UAE Pass is not working, there could be several reasons behind it, ranging from incorrect credentials to technical glitches. In this guide, we will explore the most common UAE Pass issues and provide step-by-step solutions to help you resolve them quickly.

Common Reasons Why UAE Pass Is Not Working

Here are the most common issues users face with UAE Pass and their solutions:

Incorrect Login Credentials

Issue: Entering the wrong username, password, or PIN can prevent login.

  • Solution
  • Reset your UAE Pass PIN if you forgot it by using the “Forgot PIN” option in the UAE Pass app.
  • Double-check your username and password.

UAE Pass App Not Responding or Crashing

Issue: The app freezes, crashes, or does not load properly.

  • Solution
  • Update the UAE Pass app to the latest version via Google Play Store or Apple App Store.
  • Restart your device and reopen the app.
  • Clear the app cache and data from your phone’s settings.
  • Uninstall and reinstall the UAE Pass app if the problem persists.

UAE Pass Biometric Verification Failed

Issue: Face recognition or Emirates ID verification does not work.

  • Solution
  • Remove any glasses, hats, or masks that might interfere with facial recognition.
  • Clean your phone camera lens for better facial scanning.
  • If verification fails multiple times, visit a UAE Pass Kiosk near you for manual verification.
  • Ensure you are in a well-lit area and your face is clearly visible.

UAE Pass Activation Not Completed

Issue: Some users register but do not complete the identity verification process.

  • Solution
  • Follow the on-screen instructions carefully when activating via the UAE Pass app.
  • Visit the nearest UAE Pass Kiosk and verify your Emirates ID to activate your account fully.

Unable to Link Emirates ID with UAE Pass

Issue: The system does not recognize or accept your Emirates ID details.

  • Solution
  • Ensure your Emirates ID is valid and up to date.
  • If there is an issue with your ID details, contact ICA (Federal Authority for Identity and Citizenship).
  • If verification fails online, try doing it at a UAE Pass Kiosk.

OTP Not Received on Mobile or Email

Issue: Users do not receive the One-Time Password (OTP) for login or verification.

  • Solution
  • Check if your mobile number and email address are correctly registered in the UAE Pass app.
  • Look in your spam or junk folder for the OTP email.
  • If you still do not receive the OTP, contact UAE Pass customer support.

UAE Pass Not Recognizing Digital Signature

Issue: Users cannot sign government or business documents digitally.

  • Solution
  • Try signing using a different browser or device.
  • Contact UAE Pass support if you need to enable digital signing permissions.
  • If you still do not receive the OTP, contact UAE Pass customer support.

General Troubleshooting Steps

If none of the above solutions work, try these general troubleshooting steps:

  • Restart your device and relaunch the UAE Pass app.
  • Ensure your internet connection is stable.
  • Log out of your UAE Pass account and log back in.
  • Check for service outages or maintenance on the UAE Pass website.

If the issue persists, visit the UAE Pass help center or a UAE Pass Kiosk for further assistance.

FAQs About UAE Pass Not Working

Your UAE Pass may not be working due to incorrect login credentials, an outdated app, incomplete activation, or biometric verification issues. Ensure your Emirates ID is verified, update the app, and check your credentials.

Your login may not work due to incorrect credentials, an expired session, or an app issue. Try resetting your PIN, updating the app, or clearing cache and data before attempting again.

To activate UAE Pass at a kiosk, visit the nearest UAE Pass Kiosk, insert your Emirates ID, and follow the on-screen instructions for identity verification. Once completed, your UAE Pass will be fully activated.

You can register and use some services with UAE Pass without a kiosk, but full activation requires identity verification at a UAE Pass Kiosk to access all features, including digital signatures.

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