UAE Pass Not Working – Common Reasons & Fixes
The UAE Pass is a secure digital identity system that allows residents and citizens to access government services, sign documents electronically, and verify their identity online. While it is designed for convenience, users may sometimes experience issues such as login failures, biometric verification errors, OTP delays, or activation problems.
If your UAE Pass is not working, there could be several reasons behind it, ranging from incorrect credentials to technical glitches. In this guide, we will explore the most common UAE Pass issues and provide step-by-step solutions to help you resolve them quickly.
Common Reasons Why UAE Pass Is Not Working
Here are the most common issues users face with UAE Pass and their solutions:
Incorrect Login Credentials
Issue: Entering the wrong username, password, or PIN can prevent login.
UAE Pass App Not Responding or Crashing
The UAE Pass app is an essential tool for digital identity and secure online transactions in the UAE. However, some users face issues where the app either crashes upon opening or becomes unresponsive during use. This problem can occur due to outdated software, compatibility issues, or corrupted app data. It can be frustrating, especially when trying to access government services, sign documents, or log into portals.
To fix the UAE Pass app crashing or not responding, follow these steps:
- Step 1 – A simple reboot can resolve temporary glitches.
- Step 2 – Open the App Store (iOS) or Google Play Store (Android) and ensure the UAE Pass app is up to date. New updates often fix bugs.
- Step 3 – Go to Settings > Apps > UAE Pass > Storage Tap Clear Cache first.
- Step 4 – If the issue persists, select Clear Data (this may log you out).
- Step 5 – Uninstall and reinstall the UAE Pass app to remove any corrupted files.
- Step 6 – Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persists.
- Step 7 – An outdated operating system may cause compatibility issues. Go to Settings > Software Update and install any pending updates.
- Step 8 – Some VPN services may interfere with the app’s connection. Try disabling it and reopening the app.
If none of the above solutions work, contact UAE Pass customer support through their official website or helpline.
UAE Pass Biometric Verification Failed
Issue: Face recognition or Emirates ID verification does not work.
UAE Pass Activation Not Completed
Some users face an issue where the activation process does not complete. This may happen due to incomplete identity verification, network issues, outdated app versions, or incorrect information provided during registration. Without activation, users cannot use UAE Pass for logging into services or digitally signing documents.
To complete the UAE Pass activation successfully, try the following steps:
- UAE Pass requires a valid Emirates ID for full activation. Make sure your Emirates ID details match those used during registration.
- Go to the Google Play Store (Android) or App Store (iOS) and update UAE Pass to the latest version.
- A weak or unstable connection can interrupt the activation process. Try switching to a different Wi-Fi network or using mobile data.
- Close the UAE Pass app, restart your phone, and try activating again.
- If the app asks for face verification, ensure you are in good lighting, remove any face coverings (masks, glasses), and hold the phone steady.
- Sometimes, UAE Pass servers may be under maintenance or experiencing high traffic. Wait and attempt activation later.
- If online activation fails, visit a UAE Pass kiosk at a government service center or a bank branch for manual verification.
Following these steps should help you successfully activate your UAE Pass and access digital services without hassle.
Unable to Link Emirates ID with UAE Pass
Issue: The system does not recognize or accept your Emirates ID details.
OTP Not Received on Mobile or Email
Issue: Users do not receive the One-Time Password (OTP) for login or verification.
UAE Pass Not Recognizing Digital Signature
Issue: Users cannot sign government or business documents digitally.
General Troubleshooting Steps
If none of the above solutions work, try these general troubleshooting steps:
- Restart your device and relaunch the UAE Pass app.
- Ensure your internet connection is stable.
- Log out of your UAE Pass account and log back in.
- Check for service outages or maintenance on the UAE Pass website.
If the issue persists, visit the UAE Pass help center for further assistance.
